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Privacy Policy


TheraVine™ Malaysia is committed to protecting your personal data in accordance to the Personal Data Protection Act (2010) (“PDPA”). This Personal Data Protection Policy (“Policy”) explains our data processing practices. This Policy applies to users in Malaysia only.


TheraVine™ Malaysia collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our TheraVine™ Malaysia website.
We collect information about you when you:
- Visit the TheraVine™ Malaysia website, and other sites accessible from the TheraVine™ Malaysia website;
- Register with and buy products or services on the TheraVine™ Malaysia website; and,
- Contact us either in writing or when you call our customer service personnel.
We may supplement the information we collect about you with information we receive from other external agencies. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.


To ensure that our websites function properly, we sometimes store small data files known as cookies on computers or mobile devices. A cookie is a simple text file that is stored on your computer or mobile device by a web server. Only the server that creates the cookie can retrieve or read the cookie's contents. Each cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, the site name and some numbers and characters. Cookies allow websites to store data, such as your user preferences or the contents of your shopping basket.
Most large websites or internet service providers enable cookies in order to improve their user experience. Cookies allow websites to remember users, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie). Cookies allow websites to store settings, such as language, font size and other viewing preferences for your computers or mobile devices. This means that user preferences do not need to be re-configured on each visit. If a website does not use cookies, it will treat its users as new visitors each time they open a page. For example, if you log in on a website and move to another page, the website would not recognize you, and you will be logged out again.
We do not use cookies for any purposes other than those specified in this Policy. You can manage or delete cookies according to your preferences. For more information, see AboutCookies.org.You can clear all cookies stored on your computer and most web browsers can be configured to block cookies. However, if you do so, you may have to manually change your user settings every time you visit our websites. For more information on how to change your browser settings, please visit the following links:
- Internet Explorer ;
- Google Chrome ;
- Mozilla Firefox ;
- Safari and
- Opera


In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our websites. For example, when you receive an email from us, it may contain a click-through URL which links to content on our website. If you click the link, the click-through is tracked by us to help us learn about your product and service preferences and improve our customer service. A web beacon is typically a transparent image that is embedded on a website or in an email. The inclusion of pixel tags in emails allows us to know if our emails have been opened. If you do not want your activities to be tracked in such a way, you may unsubscribe from our mailing lists at any time.


Many web browsers have a Do Not Track feature, which issues Do Not Track requests to websites. Currently, the main Internet standards organization has no policy governing how websites should behave when they receive such requests. However, all TheraVine™ Malaysia websites do respect the Do Not Track option if it is enabled in your browser


TheraVine™ Malaysia has endeavored to take all reasonable measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your information.
You shall ensure that all personal details provided to TheraVine™ Malaysia are accurate at the point of submission and that TheraVine™ Malaysia is kept abreast and updated of any change in your personal details. If for any reason you believe that your personal information lodged with TheraVine™ Malaysia either through this TheraVine™ Malaysia website or otherwise is inaccurate or if you would like to amend and reconfirm your personal information or you would like to access to your information, you may do so by clicking into ‘My Account’ and make the necessary amendment at the ‘Account Information’ and ‘Address Book’.


TheraVine™ Malaysia will use your information to provide and personalize its service wherein, it will be used for the following purpose:
- Manage and improve the website;
- Administer and operate your account;
- Process your orders;
- Tell you important changes to the “TheraVine™ Malaysia website” and our services;
- Manage promotions, competitions, customer surveys and questionnaires;
- Check and verify your identity.
The purposes here are not intended to be exhaustive and TheraVine™ Malaysia shall exercise its discretion it deems fit in the use of your personal data in accordance to law. TheraVine™ Malaysia may use your information to send you offers and news about TheraVine™ Malaysia’s products and services which it thinks may be of interest to you of which you may contacted by post, email, telephone or fax for these purposes.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


Unless you indicate otherwise, we may contact you:
- with offers and information about TheraVine™ Malaysia’s products or services
- with offers and information about partners' products or services
- for customer research eg to help improve our services
Should you choose to opt out from receiving any marketing and promotional information, please contact at info@theravine.com.my or fill up this form


Your information will only be used internally by TheraVine™ Malaysia and within TheraVine™ Malaysia’s affiliates and group of companies. TheraVine™ Malaysia will never disclose or pass your personal data to anyone else except for the purpose as stated in this Policy or as required by law. We may also use and disclose information in aggregate (so that no individual customers are identified) for purpose of marketing, promotional, strategic development, research and customer care.



TheraVine™ Malaysia will keep any personal data you provide us as long as there is a reason to do so, for instance to satisfy the law or regulations, or to protect TheraVine™ Malaysia’s interests. If not, then we will destroy it by purging it from our electronic, manual, and other filing systems according to our internal procedures and policies.



TheraVine™ Malaysia reserves the right to amend this Policy any time without prior notice. You are responsible for regularly reviewing this Policy. Continued use of TheraVine™ Malaysia Website shall constitute your consent to such changes.


If you have any queries with regards to this Policy, please contact us at info@theravine.com.my or fill up this form

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